I was at a Dealership the other day that had laid-off the receptionist. She was also the person that managed The Traffic Log. So I asked the Sales Manager, “who is taking care of the traffic log ? ”… “I am”, he said. …. “Well, when you step out, who…
When asked this question, I default to my American Honda Kaizen Continuous Improvement training to give the answer. It is not a simple answer. It is an answer based on a philosophy and new way of thinking. When I became a Dealer, my GSM once said to me, “you don’t…
I have been recruiting and training new sales people. It has happened again. Dealership Management has passed on Mothers that cannot work three nights a week and Sundays. Their thinking is that it would not be fair to the other salespeople. “The floor must be covered and each team must…
This is a re-post from a discussion I started on DealerElite.net and wanted to share it with you here as well as a few responses, Id love to hear your comments in the sections below. I was at a Dealership the other day that had laid-off the receptionist. She was…
“What is old is new and what is new is old”. This phrase sure applies to a recent conversation I had with a High School teacher. In educational circles Differential Education is the “new speak” in education. In schools across America they are scrambling to utilize Differential Education to help…