No kidding. Seriously, so what can be done? To be sure, there are many strategies to employ, different schools of thought and much to present at a later date. For now, let’s explore one possible solution. To gain a different perspective, it may be helpful to start at the end, at…
When asked this question, I default to my American Honda Kaizen Continuous Improvement training to give the answer. It is not a simple answer. It is an answer based on a philosophy and new way of thinking. When I became a Dealer, my GSM once said to me, “you don’t…
Turnover and attrition are two words almost synonymous with auto sales. It is an accepted fact of life at car dealerships to the point where the common attitude is, “Oh well. Next!” It would be naive to think you can hold on to every good person in your employ but…